Returns, Refunds & Legal Guarantees

Last updated: 25 August 2026

At AG Production, we want you to be confident when purchasing our gaming consoles, gaming accessories, audio equipment, streaming products and other gaming gear.

This policy explains your rights when purchasing from AG Production, including your statutory right of withdrawal, refunds, returns, and your legal rights if a product is defective or does not conform to the contract.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under applicable law.

1. Your 14-Day Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

For an order consisting of goods, the 14-day period begins on the day you, or a third party designated by you other than the carrier, physically receive the goods.

If your order contains multiple goods delivered separately, the withdrawal period generally begins when you receive the last good.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You may contact us at:

info@agproduction.net

You may use the withdrawal wording provided below, but you are not required to use a specific form as long as your decision to withdraw is clearly communicated.

2. How to Exercise Your Right of Withdrawal

To request a return under the 14-day withdrawal period, please email:

info@agproduction.net

Please include:

• Your full name
• Order number
• The product(s) you wish to return
• The date the order was received
• A clear statement that you wish to withdraw from the purchase

We will acknowledge your request and provide the appropriate return instructions.

You must send the goods back without undue delay and, in any event, no later than 14 days after communicating your decision to withdraw.

3. Condition of Returned Products

You have the right to examine the goods as you would reasonably be permitted to do in a physical shop.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Where possible, please return products with their original packaging, accessories, manuals and other supplied components. However, the absence of original packaging does not automatically remove your statutory right of withdrawal where the law does not permit such a restriction.

Products must not be deliberately damaged or altered.

4. Return Shipping Costs

For a return made solely under the statutory 14-day right of withdrawal, you are responsible for the direct cost of returning the goods unless we have agreed to pay those costs or applicable law requires otherwise.

We recommend using a tracked shipping service and keeping proof of postage until your return has been processed.

If the product is defective, damaged, or does not conform to the contract, the rules in the Legal Guarantee for Faulty or Non-Conforming Products section below apply instead. You will not be required to bear costs that the law requires AG Production to bear.

5. Refunds for Withdrawn Orders

When you validly exercise your right of withdrawal, AG Production will refund the payments we have received from you, including the standard delivery charges you paid for the original shipment.

If you selected a more expensive delivery option than the least expensive standard delivery method offered by us, we are not required to reimburse the additional cost.

We will make the refund without undue delay and, in principle, no later than 14 days from the date on which we are informed of your decision to withdraw.

However, where permitted by law, we may delay the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.

You will not be charged a fee for receiving the refund.

6. Faulty, Damaged or Non-Conforming Products

Your statutory consumer rights remain fully protected if a product is:

• Defective or faulty
• Damaged when delivered
• Not as described
• Not suitable for the purpose for which such goods are normally used
• Not consistent with the description, quality or characteristics presented to you
• Otherwise not in conformity with the sales contract

These rights are separate from the 14-day right of withdrawal.

If you believe your product is defective or non-conforming, contact:

info@agproduction.net

Please provide your order number and, where useful, photographs or a description of the problem so that we can assess the issue.

We may ask for reasonable information or evidence to help identify the problem, but we will not use such a request to restrict your statutory rights.

7. Legal Guarantee of Conformity

For consumers covered by French and/or applicable EU consumer law, products are covered by the legal guarantee of conformity.

For new goods, this legal guarantee generally applies for two years from delivery.

Where applicable, you may request that the product be brought into conformity, normally through repair or replacement, subject to the conditions and limitations provided by applicable law.

In France, repair or replacement under the legal guarantee of conformity must generally take place within 30 days of the consumer's request, subject to the statutory rules and exceptions.

If repair or replacement is impossible, refused, not completed within the applicable legal period, or otherwise meets the conditions for a price reduction or cancellation of the contract, you may have the corresponding rights provided by law.

Repair or replacement under the legal guarantee must not result in costs being charged to the consumer where the law requires AG Production to bear those costs.

The legal guarantee applies regardless of whether a product was purchased at full price, discounted, or on sale.

8. Damage Caused by Delivery

If your package arrives visibly damaged, please contact us as soon as reasonably possible and, where possible, take photographs of:

• The external packaging
• Any visible damage
• The product
• The shipping label

This information can help us investigate the issue with the carrier.

However, failure to notify us within a particular number of hours does not, by itself, remove any statutory consumer rights that apply to you.

9. Sale and Discounted Products

Products sold at a discount or during a promotion retain the consumer rights provided by applicable law.

A discounted product is not excluded from the statutory right of withdrawal or from applicable legal guarantees merely because it was purchased at a reduced price.

Any additional commercial return or refund terms offered by AG Production will not reduce your mandatory statutory rights.

10. Products That May Be Excluded From the Right of Withdrawal

The statutory right of withdrawal is subject to exceptions established by applicable law.

Examples can include certain personalised goods, goods that deteriorate rapidly, certain sealed goods that cannot be returned for health or hygiene reasons once opened, and certain digital content or services where the legal conditions for an exception have been met.

We will not apply an exception unless the relevant legal conditions are satisfied.

For digital content supplied without a physical medium, where applicable, the right of withdrawal may be lost once performance begins if the required legal conditions have been fulfilled, including the consumer's express consent and acknowledgement of the loss of the withdrawal right.

11. Manufacturer Warranties

Some AG Production products may also benefit from a separate commercial warranty offered by AG Production or a manufacturer.

Any such commercial warranty is additional to, and does not replace or reduce, your statutory consumer rights.

If a commercial warranty provides protection beyond your legal rights, the specific terms of that warranty will be provided to you.

12. Refunds for Products That Cannot Be Delivered

If AG Production is unable to fulfil your order and the contract is cancelled in accordance with applicable law, we will refund the amounts you have paid as required by law.

If no specific delivery period has been agreed, applicable French consumer law generally provides a maximum delivery period of 30 days, subject to the statutory rules governing late or failed delivery.

13. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or replace any mandatory rights you have under applicable consumer protection law.

If a provision of this policy conflicts with a mandatory legal right applicable to your purchase, the mandatory legal right will prevail.

14. Consumer Mediation

In the event of a dispute that cannot be resolved directly with AG Production, consumers may, subject to the applicable conditions, refer the matter to our designated consumer mediator. The mediator's details are provided in our Terms & Conditions.

15. Contact

For returns, withdrawals, refunds, faulty products or other questions concerning an order, please contact:

AG Production

Email: info@agproduction.net

Business name / legal entity: AG Production

Registered address: 75 rue Jean de la Fontaine, Dammarie-les-lys, 77190

Telephone: 0783124793

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Model Withdrawal Form

You may use the following form if you wish to exercise your statutory right of withdrawal. You may also simply send us another clear written statement communicating your decision.

To:
AG Production
75 rue jean de la fontaine, Dammarie-les-lys, 77190, France
Email: info@agproduction.net

I hereby notify you that I withdraw from my contract of sale for the following goods:

Order number: ____________________

Product(s): ____________________

Date ordered: ____________________

Date received: ____________________

Consumer name: ____________________

Consumer address: ____________________

Date: ____________________

Signature: ____________________

(Signature is required only where this form is submitted on paper.)